Shipping Policy

**Shipping Policy for LUMOS - A Candle Company**

**Processing Time**
All orders are processed within **1-3 business days**. Orders placed on weekends or holidays will be processed on the next business day. During peak holiday seasons or sales events, processing times may be extended by an additional **1-2 business days**.

**Shipping Rates and Delivery Estimates**
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

- **Standard Shipping:** Estimated delivery in **5-7 business days**.
- **Expedited Shipping:** Estimated delivery in **2-3 business days**.
- **International Shipping:** Estimated delivery in **7-21 business days**, depending on the destination and customs clearance.

*Please note: Delivery times are estimates and may vary due to unforeseen circumstances such as carrier delays or inclement weather.*

**Order Tracking**
Once your order has shipped, you will receive a confirmation email with a tracking number and link to monitor your package's progress. Please allow up to **24 hours** for tracking information to update.

**Shipping Restrictions**
For international orders, customs duties and taxes may apply and are the responsibility of the customer.

**Damaged, Lost, or Stolen Packages**
We take great care to ensure your candles arrive safely. However, if your package arrives damaged, please contact us within **48 hours** of receipt with photos of the damage and your order details. For lost or stolen packages, please contact the carrier directly or reach out to us for assistance.

**Local Pickup (Optional)**
For customers in **Charleston, SC and Surrounding Counties**, we offer a local pickup option. You will receive an email notification once your order is ready and we can arrange a local pick up.

**Contact Us**
If you have any questions or concerns about your order, please feel free to reach out to us at **lumoscandlesbyamber@gmail.com** We're here to help!